The Talent Magnet Institute Podcast

Welcome to the Job Quality Day 12 Challenge.

In Episode 10 of the Talent Magnet Institute Podcast, Mike Sipple Jr. hosts Crystal Kendrick to discuss The Voice of Great Leadership.

Challenge Activities for Day 12 (April 20, 2021):

1. Listen (above) from 29:45 to the end of the episode (Approx. 11 minutes).

2. Make a list: When you are a customer, what types of experiences do you NOT like? Assess if any of those experiences are happening in your current processes.

3. Be a secret shopper or secret customer of your own products and services and assess what experiences are working well and what could be improved.

BONUS: Take the Talent Magnet's free self-care inventory to see how you can make improvements towards greater leadership. Take the Self-Care Assessment now.

Congratulations - You are moving towards greater leadership for you, your team and your organization.

Additional details and links from this episode:

Crystal Kendrick is the CEO of The Voice of Your Customer and Founder of The Voice of Black Cincinnati, and she’s dedicated her life to customer service and using her leadership skills to enrich her community in Cincinnati with a ‘do it yourself’ approach to getting better quality news to the public while connecting people with businesses and universities. Mike and Crystal talk about how companies can put customers and employees first (and themselves second), and how it ultimately leads to a more successful business.